Privacy Policy

Last updated: August 4, 2026

Clopez attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why we process it, how we secure your data, and what rights you have under the General Data Protection Regulation (GDPR).

This privacy policy applies to all services and the website of Clopez, accessible via clopez.nl.

1. Controller

Clopez is responsible for the processing of personal data as described in this privacy policy.

For questions about this privacy policy or the processing of your personal data, please contact us using the contact details on our website.

2. What personal data do we process?

Depending on your use of our website, we may process the following personal data:

  • First and last name;
  • Address details;
  • Email address;
  • Phone number;
  • Payment details;
  • Order and invoice details;
  • IP address;
  • Browser and device data;
  • Any personal data you provide yourself via the contact form or by email.

3. Why do we process your personal data?

We process your personal data exclusively for the following purposes:

  • Processing and delivering your order;
  • Processing payments;
  • Sending order confirmations and shipping information;
  • Answering questions and providing customer service;
  • Complying with legal obligations, such as tax administration;
  • Improving our website and services;
  • Sending newsletters and marketing messages, only when you have given permission for this.

4. Legal basis for processing

We only process personal data when there is a legal basis for doing so, such as:

  • The performance of a contract;
  • Compliance with a legal obligation;
  • Your consent;
  • Our legitimate interest, for example for improving our services or securing our website.

5. Sharing personal data with third parties

We only share your personal data when this is necessary for our services. This includes:

  • Payment providers for processing payments;
  • Delivery services for delivering orders;
  • IT and hosting providers for managing our website;
  • Accounting or administrative service providers, if necessary.

With parties who process personal data on our behalf, we conclude a processor agreement where legally required.

We never sell your personal data to third parties.

6. Retention periods

We do not retain personal data longer than is necessary for the purposes for which it was collected.

Data that is part of our financial administration is retained for the statutory tax retention period of seven years. Other data is deleted as soon as it is no longer needed, unless a legal obligation dictates otherwise.

7. Cookies

Our website uses cookies and similar technologies.

We use:

  • Functional cookies that are necessary for the proper functioning of the website;
  • Analytical cookies to gain insight into the use of the website;
  • Marketing cookies only after you have given permission for this.

If applicable, you can change your cookie preferences via the cookie settings of our website.

8. Security

Clopez takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.

9. Your rights

Under the GDPR, you have the right to:

  • Access your personal data;
  • Have your personal data corrected;
  • Have your personal data deleted;
  • Restrict the processing of your data;
  • Object to the processing;
  • Transfer your data (data portability);
  • Withdraw a previously given consent.

If you wish to exercise one of these rights, please contact us using the contact details on our website.

10. Complaints

If you believe that we are not handling your personal data carefully, we would like to hear this so that we can work together to find a solution.

In addition, you have the right to lodge a complaint with the Dutch Data Protection Authority.

11. Changes

Clopez reserves the right to amend this privacy policy. The most current version will always be published on our website. We advise you to consult this privacy policy regularly.

12. Contact

Do you have questions about this privacy policy or about the processing of your personal data? Please contact us via the contact page on clopez.nl