Frequently asked questions
Frequently Asked Questions
How long does delivery take?
We aim to process and ship your order as quickly as possible. The average delivery time is 7 to 15 business days. Once your order has been shipped, you will receive a Track & Trace code via email, so you can easily track your package.
Can I return my order?
Yes. You have the right to return your order within 14 days of receipt, in accordance with the right of withdrawal. Please consult our Shipping & Returns page for the full return conditions and instructions.
Which payment methods do you accept?
At Clopez, you can pay safely and easily with various reliable payment methods, including:
- iDEAL
- Credit card (Visa & Mastercard)
- Other common payment methods available during checkout.
All payments are processed via a secure payment environment.
How can I contact you?
Do you have a question or need support? Feel free to contact us via our contact page. Our customer service team strives to answer your message as quickly as possible.
Do you offer international shipping?
Currently, we only ship within the Netherlands and Belgium. Are you interested in delivery to another country? Please feel free to contact us. We would be happy to see if shipping to your location is possible.